USCIS prepares to resume public services on June 4

U.S. Citizenship and Immigration Services is preparing some domestic offices to reopen and resume non-emergency public services on or after June 4. On March 18, USCIS temporarily suspended routine in-person services at its field offices, asylum offices, and Application Support Centers to help slow the spread of the coronavirus (COVID-19). USCIS is following guidelines from the Centers for Disease Control and Prevention to protect our staff and the public. For the latest information on the status of individual offices, see our office closures page.

Although some offices are temporarily closed, USCIS continues to provide limited in-person emergency services. Please call the USCIS Contact Center for assistance with emergency services.

As services begin to reopen, offices will reduce the number of appointments and interviews to ensure social distancing, allow time for cleaning and reduce occupancy in waiting rooms. Appointment notices will contain information about safety precautions that visitors to USCIS facilities should follow.

If you feel sick, please do not come to your appointment. Follow the instructions on your appointment notice to reschedule your appointment when you are well. There is no penalty for rescheduling your appointment if you are sick.

Asylum offices

USCIS asylum offices will automatically reschedule asylum interviews that have been canceled during temporary closures. When USCIS reschedules the interview, asylum seekers will receive a new interview notice with the new time, date, and location of the interview and information about safety precautions.

In line with social distancing guidelines and due to the length of asylum interviews, asylum offices expect to conduct asylum interviews via video, where applicants are seated in a room and the asylum officer interview is sitting in another room. Asylum offices will use available technology, including mobile devices provided by the agency, to ensure that the officer, applicant, interpreter and representative can fully and safely participate in the interview while maintaining social distancing.

For Affirmative Asylum interviews, applicants must bring any immediate family members listed as dependents on the application and an interpreter, if the applicant does not speak English. In addition, a representative, witness, person providing disability accommodations, or a “trusted adult” if the applicant is a minor, may attend the interview.

For non-detained credible or reasonable fear interviews, individuals must bring all family members listed on the interview notice. Representatives may attend credible and reasonable fear talks, but are encouraged to participate by telephone. USCIS will provide professional interpreters under contract for credible and reasonable fear interviews.

Naturalization ceremonies

USCIS will send notices to applicants to reschedule postponed naturalization ceremonies. Ceremonies may be shorter to limit exposure to those present. Instead of viewing videos at naturalization ceremonies, attendees will receive a flyer with information and links directing them to the videos on the USCIS website. Under the shortened format, all legally required parts of the ceremony will take place.

Participation is limited to candidates for naturalization and people helping people with disabilities.

Interviews and appointments

USCIS will send notices to applicants and petitioners with previously scheduled appointments and interviews. People attending appointments should follow the safety guidelines outlined below.

Those who had other appointments should reschedule through the USCIS Contact Center once the field offices are open to the public. Please check our office closure page to see if your respective office has reopened before calling the contact center.

Visitors are limited to the applicant, one representative, one family member and one person providing disability accommodations. The applicant must arrange for their interpreter to be available by telephone.

Application Support Centers

USCIS will automatically reschedule any necessary ASC appointments that have been canceled due to the temporary office closure. Individuals will receive a new appointment letter in the mail with specific security requirements. Individuals who report on a date or time other than that indicated on the CSA’s Notice of Appointment may experience significant processing delays, except for military members.

Guidelines for Entering USCIS Facilities

  • Visitors cannot enter a USCIS facility if they:
    • Have symptoms of COVID-19, including cough, fever, or difficulty breathing;
    • Have been in close contact with someone known or suspected to have COVID-19 in the past 14 days; Where
    • Have been individually directed to self-quarantine or self-isolate by a healthcare provider or public health official within the last 14 days.
  • Visitors cannot enter the facility more than 15 minutes before their appointment (30 minutes for naturalization ceremonies).
  • Hand sanitizer will be provided to visitors at entry points.
  • Members of the public must wear face coverings that cover both the mouth and nose when entering the facilities. Visitors may be asked to briefly remove their face covering to confirm their identity or have their photo taken. There will be markings and physical barriers in the facility; visitors should pay close attention to these signs to ensure they follow social distancing guidelines.
  • People are encouraged to bring their own black or blue ink pens.

More information about visiting USCIS facilities can be found at uscis.gov/visitorpolicy.

Please also visit uscis.gov/coronavirus for updates.

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