Seoul to use metaverse platform to provide public services

The Seoul Municipal Government has announced that it is developing a virtual communication channel for all of its administrative departments.

Tentatively called Metaverse Seoul, the Seoul Metropolitan Government (SMG) intends to create the metaverse platform in three stages from 2022 and apply it to all tasks in the city, from economic policies to civil complaints. .

Seven Services

The planned milestones are “introduction” (2022), “expansion” (2023 to 2024) and “establishment” (2025 to 2026). Seoul plans to establish the platform and introduce seven services, and the economy, education and tourism sectors are in the first stage in 2022. Investing 3.9 billion KRW (southern won Korean), the city aims to complete the creation of the platform and introduce it to the public by the end of 2022.

Starting with a “virtual” New Year’s ringing ceremony of Bosingak (Grand Bell Pavilion) this year, Seoul’s various facilities and services, including the Virtual Mayor’s Office, Seoul Fintech Lab, Invest Seoul and the city of Seoul campus will be created on the Metaverse platform.

According to SMG, once the virtual service desk is completed, citizens will be able to meet avatars of public officials, resolve civil complaints and receive counseling services without having to be present at city hall.

“The SMG will pioneer a new ‘continent’ called the Metaverse Seoul where public demand and private technologies are combined [to] making Seoul a smart and inclusive city”

In addition, famous Seoul tourist attractions such as Gwanghwamun Square, Deoksugung and Namdaemun Market will be created virtually on the platform as a “special area for virtual tour”. In the same context, destroyed historic sites such as Donuimun will be reanimated in the virtual space.

Additionally, Seoul’s representative festivals, including the Seoul Lantern Festival, will be held in the metaverse for everyone to experience. SMG has announced that it will also develop “extended reality” (XR)-powered safety and convenience content and services for citizens with disabilities.