Infosys Public Services introduces Infosys LaborForce, one of the industry’s first cloud-native unemployment insurance solutions

Built on the Salesforce platform, Infosys LaborForce is designed to help states transform UI tax, benefits, appeals, and labor programs

Rockville, Md., April 19, 2022 /CNW/ — Infosys Public Services, a U.S. subsidiary of Infosys (NYSE: INFY), launched today Infosys Workforce, a fully integrated, cloud-native Platform-as-a-Service (PaaS) UI system. Built on the Salesforce platform, Infosys LaborForce is a tax, benefits, appeals, and labor solution designed to help state governments build resilient digital user interface systems. The customer-centric solution provides states with advanced CRM and analytics capabilities, lower long-term cost of ownership, and greater resilience, which can translate to better experiences for the US workforce.

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Meet the current and future needs of the modern workforce

Infosys Public Services developed LaborForce to solve problems with the state unemployment and labor systems. The COVID-19 pandemic has put millions of Americans out of work, and state unemployment systems across the United States have failed to meet the growing demand for benefits. Infosys LaborForce leverages proven cloud capabilities to quickly adapt to a dynamic work, political, and economic environment and meet the ever-changing needs of American workers.

Infosys LaborForce supports all end-to-end UI processes including Tax, Benefits, Appeals, Labor, Pandemic Programs, Family Leave, Call Centers and customer service. The solution takes advantage of Salesforce’s rapid low-code development capabilities, allowing states to add new functionality quickly and at scale.

Citizen-centric with improved case management

Infosys LaborForce offers automated case management, citizen-centric user experiences, and advanced fraud prevention and detection. For example, using Infosys LaborForce, state employees can use features such as click-to-chat to automatically update claims information directly in back-end systems. Infosys LaborForce is also able to automatically adjust employer rates based on new information and modify claims in response – going back years if necessary. AI-powered decision-making capabilities also help resolve questions related to employee eligibility, allowing the solution to flag potential fraud or reconcile inconsistencies.

Eric PaternosterPresident and CEO, Infosys Public Services, “Unemployment insurance systems are essential to the infrastructure of the American workforce. But over the past decade, we have seen too often these systems struggle to meet the demands of our workforce. ever-changing public policy and citizen expectations. The agility of the Salesforce platform opens up enormous potential for Infosys LaborForce and our national labor practice to help states innovate and better meet the needs of their citizens. . »

Proven capabilities and ready for compliance

Infosys LaborForce is built on proven design and processing components already implemented in more than a dozen states. The product is designed, delivered, and supported through Infosys Public Services’ national labor practice, comprised of practitioners who exclusively support UI, Workforce, and Centers modernization. contacts for more than 20 years. This team of workforce experts has already helped modernize tax and benefit systems in more than 20 states.

States can choose to implement Infosys LaborForce in its entirety or deploy individual modules that best meet their needs. Infosys Public Services also provides states with complementary expertise in service areas, including user interface training, organizational change management, fraud program enhancement and design, federal reporting, and data validation, legacy systems support and maintenance, user experience (UX) redesign and improvement, modernization and tendering. grant planning and management.

Tyler PrinceExecutive Vice President, Global Alliances and Channels, Salesforce, said, “Partners are essential to extending the power of Salesforce to all industries, including the public sector. We are proud to see partners like Infosys creating innovative solutions to further improve state workforce programs for citizens.

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About Infosys Utilities

Infosys Public Services is a leader in next-generation digital consulting and services. With benchmark processes, access to cross-industry insights and innovative solutions, Infosys Public Services helps public sector organizations navigate their digital transformation, helping them renew legacy systems into modern, agile and intelligent platforms. , develop new capabilities and deliver better results for all. stakeholders at lower cost and with less risk.

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About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable customers in over 50 countries to navigate their digital transformation. With over four decades of experience managing the systems and operations of global enterprises, we expertly support our clients throughout their digital journey. We do this by empowering the business with an AI-powered core that helps prioritize change execution. We also equip the business with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our lifelong learning program drives their continuous improvement by developing and transferring digital skills, expertise and insights from our innovation ecosystem.

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Certain statements in this press release are forward-looking statements intended to qualify for “safe harbor” under the Private Securities Litigation Reform Act of 1995, including statements regarding our future business opportunities and growth prospects. . Such forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from those contained in such forward-looking statements. The risks and uncertainties associated with these statements include, but are not limited to, risks and uncertainties regarding earnings fluctuations, currency exchange rate fluctuations, our ability to manage growth, intense competition in IT services, including including factors that may affect our cost advantage, salary increases in Indiaour ability to attract and retain highly skilled professionals, customer concentration, immigration restrictions, concentration of industry segments, our ability to manage our international operations, reduced demand for technology in our major areas of operation, telecommunications network disruptions or system failures, our ability to complete and integrate potential acquisitions, liability for damages on our service contracts, the success of businesses in which Infosys has made strategic investments, the withdrawal or expiration of government tax incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring businesses abroad India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future results of operations are further described in our filings with the United States Securities and Exchange Commission, including our Annual Report on Form 20-F for the year ended March 31, 2021. These documents are available at Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company’s filings with the Securities and Exchange Commission and our reports to shareholders. Additionally, please note that all forward-looking statements contained herein are based on assumptions that we believe are reasonable as of the date of this press release. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company, except as required by law.



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