Galway submits over 200 complaints to the Ombudsman over public services – Connacht Tribune – Galway City Tribune:

Galway Bay fm newsroom – The Galway public made 208 complaints to the Ombudsman about public services last year.

Complaints about services provided by government departments, local authorities and the HSE hit an all-time high in 2021.

Recently appointed ombudsman Ger Deering said 4,004 complaints had been received by his office across the country.

This represents a 17% increase from 2020, and the highest ever recorded in the Ombudsman’s 38-year history.

Complaints against local authorities accounted for the largest proportion of the increase, with 1,290 complaints, a 45% increase on 2020.

53 complaints were made against Galway County Council and the ombudsman received 42 concerning Galway City Council.

The National University of Ireland Galway was the subject of six complaints.

In the meantime, two complaints have been received about Galway Mayo Institute of Technology, now ATU, while the Galway and Roscommon Education and Training Board has been the subject of one complaint.

There has been a 26% increase in complaints about the health sector, which includes the HSE, public hospitals and Tusla.

325 complaints related to HSE services, including 105 complaints related to primary and community care, and 56 related to overseas treatment and cross-border directive schemes.

Tusla has been the subject of 118 complaints to the Ombudsman.