Estonia wants tech developers to improve its AI-led public services

Bürokratt is further proof that Estonia recognizes the power and necessity of digitalization, especially when it comes to the operation of public services from the user’s perspective.

The Estonian government has launched a new procurement process aimed at finding developers to work on the country’s “Digital Public Service Siri”, Bürokratt.

Those with experience in software development, language technology, and machine learning are called upon to bring their expertise to the program, directly shaping and elevating the nation’s leading AI program, providing the opportunity to collaborate and work with the most digitally advanced government in Europe.

Bringing together an interoperable network of AI applications, Bürokratt, an award-winning AI solution, offers the entire population of Estonia a range of voice-enabled public services.

These services avoid bureaucratic processes, making public services easier to use, more convenient and easily accessible through virtual assistants and voice interaction. This highly successful initiative has allowed the Estonian government to become one of the most technologically sophisticated utilities in the world.

AI-driven utilities

According to Andres Sutt, Estonian Minister of IT, “We are very proud to know that our AI-based public services have significantly improved the lives of a large part of our population, improving the experience of citizen users.

“Since its launch in 2022, Bürokratt has saved users time and effort by enabling them to communicate with the government through a single point. Building on the success of Bürokratt, we warmly welcome a range of expertise to support us in the ramp-up of the service offer.”

The Estonian government is now hiring qualified developers, data scientists, data analysts and data architects from countries belonging to the World Trade Organization with experience in software development, language technology and IT. machine learning to participate in the procurement process.

Launched on July 18, the application deadline will end on August 26 and is open to a team of at least one person, with no requirement for a history or portfolio of previous work.

The process will take place as a series of mini purchases for specific tasks. These will mainly focus on privacy-enhancing technologies, AI development for data-driven decision-making, language technologies and Bürokratt.

Examples of tasks would include developing and extending privacy-enhancing technologies, working on AI innovation projects within government data and AI sandbox, establishing different language technologies , work on federated learning, publishing government-held data as synthetic data, developing and implementing machine learning. solutions, training a voice robot, replacing existing individual functionalities with more efficient systems, for example, for customer service and for the provision of services based on voice and sign language.

More control

Estonian government data officer Ott Velsberg said the country wants to give citizens more control over how their personal data is used to access government services.

“We are also looking to provide citizens with the ability to share their data with the private sector, where they can explore and receive a range of additional services.

“For example, when applying for a bank loan, applicants will not need to enter their data into a form, as all relevant information will be gathered automatically from state databases. We look forward to welcoming a range of specialists to come work with us and be part of one of the most technologically advanced government projects in Europe and contribute to the development of a government AI stack that benefits the whole world. ‘whole of society.’

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