e-governance: Kerala at the forefront of delivering public services through IT | Kerala

Thiruvananthapuram: Kerala has ranked first in the country in delivering public services using information technology according to the latest National e-Governance Service Delivery Assessment (NeSDA), the minister said on Monday. Chief Pinarayi Vijayan.

Taking to Twitter to announce the achievement of the ruling state and LDF government, Vijayan tweeted, “Kerala tops the national e-governance service delivery assessment conducted by DARPG, GoI. We have also moved beyond the one-stop-shop category for access to information and service links. This reflects our commitment to facilitating public access to services. #KeralaModel”.

Subsequently, a statement was issued regarding the achievement by the Office of the Chief Minister (CMO).

The NeSDA report, submitted by the Department of Administrative Reforms and Public Grievances (DARPG) of the central government, was based on excellence in public service delivery through e-governance in various areas including finance, government employment, education, local government, social welfare, environment and tourism, the statement said.

Kerala was able to get the highest score among other states and union territories, due to its ability to use information technology to better manage government services, he said.

He further said the achievement was a recognition of the left-wing government’s firm stance that transparent, easy and improved public services are the rights of the people.