Accela Introduces Managed Application Services to Extend IT Teams in Government Agencies

New subscription offering provides expert resources to local government IT systems teams to maximize the value of their Accela solutions, remove time-consuming application administration tasks, and increase their ability to focus on projects strategies and better outcomes for businesses and residents.

SAN RAMON, Calif., June 21, 2022 /PRNewswire/ — Accela®the trusted cloud solutions provider for government, today announced a new offering, MManaged Application Services. These services provide government agencies with day-to-day system administration and proactive optimization of Accela solutions. With Accela Managed Application Services, Accela’s technology experts ensure government agencies improve the way they deliver essential community services and maximize the value of technology investments with less effort and fewer resources.

Between IT talent shortages and one the majority of public sector employees plan to leave their jobs, government technology teams are being challenged like never before. But with more and more residents preferring “consumer-like” online services, agencies don’t have the flexibility to pause or scale back critical IT efforts. Growing resident demand for digital services is driving agencies to seek outside expertise, allowing them to align available agency resources with strategic priorities and reduce staff time spent on redundant administrative tasks or tedious and maintenance of the system.

“Hiring, training and retaining IT staff is one of the biggest challenges facing local governments,” said Brenda DeGregory, Vice President of Service Delivery at Accela. “Our new managed application services provide an extension to internal IT teams, freeing agency managers from basic administration and optimization, so they can focus on transformation initiatives that will deliver the best services and experiences to residents.”

Accela Managed Application Services helps government agencies gain greater flexibility and reliability when it comes to managing their IT staffing needs. The subscription offering allows agencies to tap into Accela’s experts and take full advantage of Accela’s flexible, unified platform – now and with any future growth or functionality requirements.

“Accela Managed Application Services is the logical complement to our IT team,” said Anthony McPhersonCIO of DuPage County, Illinois. “With this service, our team is freed from monotonous administration and instead freed up for more strategic projects. By tapping into the expertise of Accela’s experts, we are able to ensure that our solutions deliver the best results – for our county and our residents.”

Extending the agency’s IT staff with Accela experts, Accela Managed Application Services assists customers with day-to-day system administration, proactive continuous service improvement, periodic production releases of configuration enhancements, and quick response.

Accela Managed Application Services can support many administrative tasks and ongoing functions critical to agency IT operations, including:

  • Test new major releases, service packs and hotfixes
  • Administration of user accounts and management of authorizations
  • Editing and deploying forms
  • Report creation and testing
  • Increased functionality and scripts
  • Troubleshooting terms
  • Configuring new features.

Government agencies have a unique opportunity to use federal funds available through the US bailout to accelerate their digital transformation, including associated staff augmentation such as Accela Managed Application Services. To learn more about Accela’s solutions, please visit https://www.accela.com/solutions/.

About Accela

Accela provides a unified suite of cloud solutions trusted by governments around the world to accelerate their digital transformation, deliver vital services and build stronger communities. More than 275 million citizens around the world benefit from Accela’s government software solutions. The company offers purpose-built, agile solutions and the power of a platform that provides users with a consumer-like experience, shares data across departments, and ensures world-class security.

With Accela, government agencies experience fast and efficient digital transformation. Accela’s government software meets agencies wherever they are on their modernization journey, while helping them prepare for what’s next. The company is a 2021 Microsoft US Partner Award winner for its innovative SaaS solutions to help governments respond to the COVID-19 pandemic and was shortlisted by Fast Company for its 2022 World Changing Ideas Award. Accela is headquartered in San Ramon, California, with offices around the world. For more information, visit www.accela.com.

Contact: Holly Langbein, (916) 769-2199, [email protected]

SOURCEAccela