What effect have COVID-19 and Brexit had on the UK public service workforce?
This is one of the questions to be explored by a new survey launched today (24 January) by the House of Lords Public Service Commission.
By issuing a call for evidence, the committee will explore community initiatives and the role of the private, voluntary and charitable sectors in delivering public services.
The investigation will cover:
- recruiting, retaining and training public service personnel;
- the tools needed to transform service delivery and workforce efficiency;
- the necessary changes to the workforce structure, in particular to allow for better integration between departments;
- develop a workforce that involves users in the design and delivery of services.
The chair of the committee, Baroness Armstrong, said:
“COVID-19 has accelerated a trend that was continuing even before the pandemic. The demand for public services is growing faster than the number of professionals capable of providing them.
“Health care, social services, education and other vital public services are overstretched and cannot serve users as efficiently as possible. Employees will need skills and training to drive the transformation of the organizations they work for and to deliver the best possible services.
“Greater use of technology is inevitable, but we need to make sure it doesn’t make life even more difficult for people who don’t have access to technology or who struggle with it.
“Our survey will identify where changes are needed and how they can be implemented.”
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